Frequently Asked Questions

Venue

HETT North will be held at Manchester Central.

Manchester Central, Petersfield, M2 3GX

Date and Times

Wednesday 26th February 2025 | 09:00-16:30

Item descriptionAt Manchester Central, their priority is to provide a welcoming, safe environment where outstanding events take place and memorable experiences are created.

WiFi

Manchester Central is fully wireless enabled and we recently upgraded access points throughout the venue to provide guests, delegates and exhibitors with an even faster and even more reliable service.

First Aid

Our Event Safety Team will be on-site during all live events as well as during build and breakdown.

Prayer Room

The permanent Prayer Room is located in Exchange Lower Foyer.

Quiet Room

The permanent Quiet Room is located in Central Foyer. During live events additional Quiet Rooms can be added if requested by the organiser.

The venue can be easily accessed by public transport or by car.

There is parking beneath the venue (provided by the NCP) including 15 disabled spaces on the Upper Level of the Car Park, with lift access to the venue.

Blue badge parking is also available near the venue on Mount Street.

Wheelchair Access

Most of our exhibition space is on the ground floor/street level. Events on the first floor can be accessed via our lifts.

The venue has lots of room for wheelchairs and we have several self-propelled wheelchairs available for use within the venue.

Hearing Loops

We have Induction Loop facilities in Central and Charter Foyers as well as Exchange Auditorium.

A Deaf Alerter® fire warning system has been installed throughout the entire venue, compatible with Deaf Alerter® pagers which operate nationally and internationally.

Accessible Toilets

We have accessible toilets in each of the main event spaces across the venue. These facilities include emergency pull cords.

We also have a Changing Places Toilet which can be accessed via Central Foyer.

To access the toilets, you will need a Radar Key which can be collected from the venue concierge desks.

Assistance Dogs

Assistance dogs are welcome at the venue. On rare occasions, event organisers using our space may reserve the right to decide, which falls outside of this, so we advise checking with the organiser in advance.

Travel Information

Manchester Central is an iconic venue in the heart of Manchester. The venue is right in the centre of the UK and easy to reach via Manchester’s extensive multi-modal transport network.

Road

Manchester is at the heart of a comprehensive motorway network. Manchester's M60 orbital motorway provides easy access from north, south, east and west.

If using a satellite navigation system - please follow the postcode M2 3GX.

Tram

The nearest tram stop to Manchester Central is St Peter's Square. From there, the venue is just a few minutes on foot.

Bus

The Free Bus services links the city centre's main rail stations, shopping areas and businesses, all free of charge.

Train

Manchester Central is a 20 minute walk from Piccadilly Station or just five minutes by taxi. Alternatively, catch a connecting train to Oxford Road Station - just five minutes from Manchester Central on foot

Taxis

There is a dedicated taxi rank at the front of the venue for pick-ups and drop offs. Black cab taxis are readily available at Manchester Airport and both Piccadilly and Victoria train stations.

CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.

CPD for Healthcare Professionals

The aim of Continuing Professional Development (CPD) in healthcare is to enhance patient care quality and safety.

CPD Responsibility

It's your responsibility as a healthcare professional to identify your CPD needs, plan how to address them, and engage in activities that support your professional growth.

CPD at HETT

Attending the HETT Show is an excellent way to stay updated on industry advancements. It's free for NHS, public sector, not-for-profit, and academic/research workers.

CPD Points Available

In total, HETT offers over 50 hours of CPD certified content split across multiple theatres during the 2-day event.

Receiving your CPD

As an accredited CPD provider, the HETT team will email all attendees a Certificates of Attendance post-event. It can take up to 30 days to process the CPD information.

Public Sector

HETT is free to attend for those working in the NHS, the care sector, local government, charities, academia, the wider public sector, or independent healthcare providers. Click here to register for your free pass.

Private Sector

Vendors and solution providers will be charged a fee of £799.00 + VAT per pass. To register for a vendor pass, click here. Alternatively, to understand how HETT Show can support your business objectives get in touch via this page.

Transfers

Transfers are available if you cannot attend HETT Show. However, if the transfer subsequently turned into a cancellation, the delegate would be subject to the cancellation terms.

Refunds

30+ Days Before (only applicable for paid passes)

Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference. Cancellations will be subject to a £99+ VAT administration fee per delegate for all paid passes.

-30 Days Before (only applicable for paid passes)

Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance.

Everything you need to promote your presence at HETT

By clicking here, you will be able to download a zip file, containing HETT logos, fonts, email banners and display ads.

If you require any further graphics, please request them from ellen.ambrose@govnet.co.uk.

To register for a Press Pass, click here.

HETT is free to attend for anyone working in the Press. However, we ask that the brand to once registered contact enquiries@hettshow.co.uk and to make sure ‘HETT’ is referenced and tagged in all pre, during and post-event write up’s, and that a link to the asset is sent to the HETT marketing team.

Add us to your safe senders’ list

To ensure that our emails are recognised and land in the correct inbox, you can follow these simple steps to amend your settings:

Outlook Desktop

Right-click our email in your Inbox email list pane
On the menu displayed move your mouse over or tap Junk
Click or tap on ‘Never block sender’ in the menu that rolls out
The resulting popup will say: ‘The sender of the selected message has been added to your Safe Senders List.’
Click ‘OK’

Outlook Web

Open the email from …
Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!

iPhone Mail App (iOS)

Open your mail app and scroll down to the Junk Folder
Find the email you’d like to whitelist and slide your finger left to see options
Tap the ‘More’ button, and then ‘Mark…’ button
Select “Mark as Not Junk”

This will then move the email to your Inbox and any mail from this address will go straight to your inbox and not your Junk

Google (G-suite)

Navigate to the spam folder
Search for emails containing the domain you wish to whitelist
Select all the emails shown
Click ‘More’ and then ‘Not spam’

Positive and Useful Feedback

Tell us how we did by completing the post-event survey that will be sent to you after the event.

We highly value the feedback of all our attendees and would love to hear from you on anything you enjoyed, anything we can improve on at our event.

If you have any questions, please email us at enquiries@hettshow.co.uk and we’ll be happy to support you.

Making a complaint

To make a complaint, please email enquiries@hettshow.co.uk and detail your feedback and contact details. We will respond to your complaint within 5 working days.