Frequently Asked Questions

Venue

HETT North will be held at ACC Liverpool.

King's Dock, Liverpool L3 4FP

Date and Times

Thursday 5th March 2026 | 09:00-17:15

As an organisation, ACC Liverpool are committed to providing experiences and events that are accessible to everyone. Being an accessible venue is incredibly important to them, which is why they are proud to work with AccessAble to highlight the accessibility and usability of the venue. Their goal is to make sure that every visit is an enjoyable one, regardless of your accessibility requirements.

To find out more abour accessibility - click here

Arrive by land, air, or sea. Two international airports, 20 minutes from the UK motorway network, and closer still to trains and ferries, ACC Liverpool is a venue that’s easy to reach, but such a special place that it’s always harder to leave. Our address is Kings Dock, Liverpool Waterfront, Liverpool, Merseyside, L3 4FP.

Road

Less than 20 minutes from the UK motorway network and adjacent to Liverpool’s main through road, ACC Liverpool is perfectly placed if arriving by car

Bus

Many bus routes serve the bus station at the Liverpool ONE retail development, just a five-minute walk from ACC Liverpool. There are also coach drop-off areas adjacent to the King’s Dock site.

Train

ACC Liverpool is a short taxi or bus ride away from Liverpool Lime Street station and its direct services to London that take a little over two hours. Regional and local rail connections are even closer.

Parking

Many bus routes serve the bus station at the Liverpool ONE retail development, just a five-minute walk from ACC Liverpool. There are also coach drop-off areas adjacent to the King’s Dock site.

Air

Liverpool John Lennon Airport features charter and low-cost scheduled flights to a range of domestic, European and international destinations. All from the convenience and ease-of-access of a regional UK airport and an international airport at Manchester just 45 minutes away

CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.

CPD for Healthcare Professionals

The aim of Continuing Professional Development (CPD) in healthcare is to enhance patient care quality and safety.

CPD Responsibility

It's your responsibility as a healthcare professional to identify your CPD needs, plan how to address them, and engage in activities that support your professional growth.

CPD at HETT

Attending the HETT Show is an excellent way to stay updated on industry advancements. It's free for NHS, public sector, not-for-profit, and academic/research workers.

CPD Points Available

In total, HETT offers over 50 hours of CPD certified content split across multiple theatres during the 2-day event.

Receiving your CPD

As an accredited CPD provider, the HETT team will email all attendees a Certificates of Attendance post-event. It can take up to 30 days to process the CPD information.

Public Sector

HETT is free to attend for those working in the NHS, the care sector, local government, charities, academia, the wider public sector, or independent healthcare providers.

Private Sector

Vendors and solution providers will be charged a fee of £799.00 + VAT per pass. Alternatively, to understand how HETT Show can support your business objectives get in touch via this page.

Transfers

Transfers are available if you cannot attend HETT Show. However, if the transfer subsequently turned into a cancellation, the delegate would be subject to the cancellation terms.

Refunds

30+ Days Before (only applicable for paid passes)

Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference. Cancellations will be subject to a £99+ VAT administration fee per delegate for all paid passes.

-30 Days Before (only applicable for paid passes)

Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance.

Everything you need to promote your presence at HETT

By clicking here, you will be able to download a zip file, containing HETT logos, fonts, email banners and display ads.

If you require any further graphics, please request them from ellen.ambrose@govnet.co.uk.

HETT is free to attend for anyone working in the Press. However, we ask that the brand to once registered contact enquiries@hettshow.co.uk and to make sure ‘HETT’ is referenced and tagged in all pre, during and post-event write up’s, and that a link to the asset is sent to the HETT marketing team.

Add us to your safe senders’ list

To ensure that our emails are recognised and land in the correct inbox, you can follow these simple steps to amend your settings:

Outlook Desktop

Right-click our email in your Inbox email list pane
On the menu displayed move your mouse over or tap Junk
Click or tap on ‘Never block sender’ in the menu that rolls out
The resulting popup will say: ‘The sender of the selected message has been added to your Safe Senders List.’
Click ‘OK’

Outlook Web

Open the email from …
Click the “Wait it’s safe” link
Mark Sender as “Wait it’s safe!

iPhone Mail App (iOS)

Open your mail app and scroll down to the Junk Folder
Find the email you’d like to whitelist and slide your finger left to see options
Tap the ‘More’ button, and then ‘Mark…’ button
Select “Mark as Not Junk”

This will then move the email to your Inbox and any mail from this address will go straight to your inbox and not your Junk

Google (G-suite)

Navigate to the spam folder
Search for emails containing the domain you wish to whitelist
Select all the emails shown
Click ‘More’ and then ‘Not spam’

Positive and Useful Feedback

Tell us how we did by completing the post-event survey that will be sent to you after the event.

We highly value the feedback of all our attendees and would love to hear from you on anything you enjoyed, anything we can improve on at our event.

If you have any questions, please email us at enquiries@hettshow.co.uk and we’ll be happy to support you.

Making a complaint

To make a complaint, please email enquiries@hettshow.co.uk and detail your feedback and contact details. We will respond to your complaint within 5 working days.